Users are experiencing an issue where clicking the “Add to Cart” button redirects them to the homepage instead of proceeding to checkout or the cart page.
Reported Problem:
The redirect occurs after adding items to cart and attempting checkout
One user suspects recent backend development work may have caused the issue
Multiple users confirm experiencing the same problem
Suggested Troubleshooting Steps:
Verify payment settings are configured correctly
Clear browser cache and cookies, then log back in
Check if the issue is related to Shopify platform itself
Test with a fresh installation of a free Shopify theme to isolate whether it’s theme-specific
Current Status:
The discussion remains open with no confirmed resolution. Support staff have requested store URLs from affected users to investigate further and debug the specific issue.
Summarized with AI on November 6.
AI used: claude-sonnet-4-5-20250929.
I have never had this issue until recently as I have had some work done in the backend, I suspect one of the developers have gone wrong but noone is helping at this point.
When I add to cart and press the checkout button, it redirects to the homepage instead of the next page (billing etc).
Hey, @cggc ! I’d love to help. Could you please try installing a new copy of one of our free themes? It will then be added to your theme library in Online Store > Themes. Please preview this new theme by clicking the three dots beside it on the Theme library section, and then clicking Preview. Let me know if the add-to-cart button in this theme redirects you to the homepage or the cart. Thanks!