Add to cart button redirects me to homepage

Technical Q&A

Topic summary

Users are experiencing an issue where clicking the “Add to Cart” button redirects them to the homepage instead of proceeding to checkout or the cart page.

Reported Problem:

  • The redirect occurs after adding items to cart and attempting checkout
  • One user suspects recent backend development work may have caused the issue
  • Multiple users confirm experiencing the same problem

Suggested Troubleshooting Steps:

  • Verify payment settings are configured correctly
  • Clear browser cache and cookies, then log back in
  • Check if the issue is related to Shopify platform itself
  • Test with a fresh installation of a free Shopify theme to isolate whether it’s theme-specific

Current Status:
The discussion remains open with no confirmed resolution. Support staff have requested store URLs from affected users to investigate further and debug the specific issue.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.
1

NEED HELP

I have never had this issue until recently as I have had some work done in the backend, I suspect one of the developers have gone wrong but noone is helping at this point.

When I add to cart and press the checkout button, it redirects to the homepage instead of the next page (billing etc).

Please help.

2

Hi there,

Please check your payment settings and verify if they are setup correctly?

Also, this issue sometimes comes when there is some issue with shopify itself. Please try clearing your cache before logging in and try again.

If the issue is still there, can you please pass on your store URL?

It will help me to debug and find the specific issue.

Thank you.

3

Hi @AmeerKhan91

Please drop your store URL here so I can check

4

I have the same issue. any solution?

5

Hey, @cggc ! I’d love to help. Could you please try installing a new copy of one of our free themes? It will then be added to your theme library in Online Store > Themes. Please preview this new theme by clicking the three dots beside it on the Theme library section, and then clicking Preview. Let me know if the add-to-cart button in this theme redirects you to the homepage or the cart. Thanks!