Hi everyone,
I’m having trouble adding products to my cart on my website, BusyLola. It seems like something is preventing me from doing so. Could someone please help me figure out what’s going wrong?
Thank you!
Topic summary
Main issue: Products cannot be added to the cart on BusyLola (busylola.com).
Latest finding: The browser console shows a CORS (Cross-Origin Resource Sharing) error when the site tries to call https://76efa0-54.myshopify.com/cart.js from https://busylola.com. The request is blocked because the response lacks the required Access-Control-Allow-Origin header.
Context: Observed in Chrome on Windows 10. The code snippet/error message from developer tools is central to understanding the problem.
Possible cause: Recent domain changes (e.g., DNS updates) may not have fully propagated yet, which can take several days. This could lead to cross-origin mismatches between the custom domain and the myshopify.com endpoint.
Recommended actions:
- If domain settings were recently changed, wait for DNS propagation and verify domain configuration.
- If no domain/theme/app/SEO changes were made and the error is new, contact Shopify Support via the provided link.
Status: No resolution yet; investigation and/or support escalation needed.
Hi @BLola did you recently add a domain or change any domain related settings?
If so DNS changes can take several days to propagate fully.
The developer tools console shows this error when trying to add and item to the cart on a product page
amaryllis:1 Access to XMLHttpRequest at 'https://76efa0-54.myshopify.com/cart.js' from origin 'https://busylola.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
in chrome browser latest version on windows 10.
If this is a new error and you know you haven’t changed anything: domain related settings, customized your theme, added apps, used SEO services etc etc etc
Then contact shopify support directly