Add to cart buttons not working

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1

My add to cart buttons have all stopped working. The buy buttons work. Help please

2

Hey @Capitediscoveries2

A few quick things to check:

  1. Did you recently install or update an app? This is the most common cause. A new app’s JavaScript can conflict with the Add to Cart button. Try disabling your most recently installed/updated apps one by one and test after each.

  2. Test on a different browser and in incognito mode. If it works in incognito, a browser extension is causing the conflict.

  3. Try switching to a duplicate of your theme. Go to Themes → Duplicate your live theme → Preview the duplicate. If Add to Cart works on the duplicate, something was changed in your live theme’s code.

Can you share your store URL? That would help narrow it down faster

3

Could you share the link to your page?

4

www.capiteuniverse.com

6

Hey @Capitediscoveries2 I checked your store and found two issues:

1. Your navigation bar is completely missing. There’s no header, no menu, no cart icon, no search. Customers can’t navigate your store or access their cart. This is likely caused by the header section being broken or removed. Go to Online Store → Customize and check if the Header section exists in the left panel. If it’s there, make sure it’s visible (eye icon). If it’s missing entirely, click “Add section” and add a Header.

2. Products ARE being added to the cart (I confirmed by going to /cart) but since there’s no cart icon visible, there’s no way for customers to see it. The theme’s JavaScript that updates the cart UI after adding a product also isn’t working.

Both problems might have the same root cause. Here’s what to try:

  1. Duplicate your theme and preview the duplicate (Themes → three dots → Duplicate). If the header shows up and Add to Cart works on the duplicate, an app broke your live theme’s code.

  2. Check for a theme update. You’re on Motion 11.2.0. If there’s a newer version, update to it.

  3. If nothing works, your fastest fix is to reinstall a fresh copy of the Motion theme, then re-apply your customizations. Something corrupted the theme’s JavaScript and it’s affecting both the header and the cart.

These are critical issues since customers literally can’t navigate or checkout right now.

Hope that helps point you in the right direction!

7

Yes, the add to cart button works, but it is an AJAX add to cart, and you removed the site header, so it doesn’t take action.
You can go to your store admin > Sale channels > Online Store > Edit theme > Theme settings > Cart, change settings

8

Hey @Capitediscoveries2 I checked it’s working fine now

Motion is a solid theme, once the header and cart JavaScript are intact, everything flows as expected.

If you ever run into issues again, whether it’s app conflicts, theme code, or anything else on your store, feel free to drop a reply here and we’ll help you work through it step by step.

If this thread helped resolve your issue, please mark the solution so others with the same problem on Motion can find the fix quickly.

9

I republished a fresh the e and it worked thanks for your help

10

Hey @Capitediscoveries2
Glad it’s working! The issue was your header section, the JS library was loading there, so once that was fixed, the error was gone. Please mark the helpful reply as Solution to help others. :raising_hands: