Add to cart disabled when using a new app!

Topic summary

Issue: After installing a third‑party app (Crowfunder) to run a crowdfunding campaign, the add to cart button is disabled on products where the app is used. Products without the app behave normally.

Behavior details: In the theme customizer (preview), the add to cart button works on affected products, but on the live storefront it does not. This discrepancy appears only on products with the app enabled.

Advice given: A participant recommends contacting the app’s support, suggesting the app’s code may be interfering with cart functionality on the live site.

Status: No confirmed fix or resolution yet; the discussion remains open. Next action is to reach out to the Crowfunder app provider for troubleshooting and a possible code-level correction.

Summarized with AI on January 1. AI used: gpt-5.

Hi there,

Hope someone might be able to help with this!?

We recently added a new app to our store called crowfunder so we can crowed campaign against a product. On the products where we have used the app the add to cart is disabled but the add to cart still works fine on all our normal products where the app has not been used. On the customise page for products with this app added the add to cart is working but then in the live version it doesn’t work!

Please help!

Thanks

HAV Team.

1 Like

Hi @Humans

For suggestion: Better to contact the app provider so they give a solution. There maybe a code from them that affect the cart from working properly.