Several of my products will not let you finish check out and some of them won’t even add to the cart.
Hi there, @kwolter .
Thank you for reaching out to the Shopify Community.
I understand that specific products are not added to the cart and your checkout is not functioning as expected.
To gather more context, could you share information on the following:
- Please share your store URL.
- What specific products are being affected at the cart and checkout?
- When trying to add these items to the cart, what is happening, is there continuous loading?
- Are there any error messages at checkout? If so, share a screenshot of this section.
In the meantime, I’d try previewing your store in a fresh Shopify theme and replicating the steps of adding your products to the cart. This can help us determine if the issue is theme related or if it carries out on a fresh unedited theme. You can add a free theme from the Shopify Theme store. Once installed, it will appear in your Theme Library where you can Preview the theme. You do not need to publish the theme. More information in our adding, previewing, and buying themes resource.
A second option is to roll back your theme code to an older date stamp. This step can assist with locating when the error occurred and if there were changes made to your theme. You can click the (…) three dots next to your published theme and select Edit Code. I recommend following the steps in our editing theme code resource to ensure you’ve rolled back your theme code correctly.
I look forward to your reply and troubleshooting the issue together.