hi!
I added 2 countries to my shipping page but they don’t show up on the website?
how can I fix this?
password: Christianshop123
thanks!
Hey, @christian_russo !
Have you activated those countries in the Markets page of your admin? If you haven’t seen this page or don’t know what it’s for, it’s a cross-border management tool that helps you identify, set up, launch and manage your international markets. I highly encourage taking the time to learn it as it can help you with your store management when it comes to international selling. You can find everything you need to know about Shopify Markets on this page. For other cross-border management tools, feel free to head over to this page.
If you haven’t activated the countries you ship to in the Markets page of your admin, this is likely why they’re not appearing as options on the information page at the checkout. You can try navigating to the Markets page and activating the countries there by following the steps below and referring to the appropriate guide.
- In your Shopify admin, navigate to Settings > Markets.
- The countries you add as shipping zones should automatically be added as a market.
- If they’re not in the Markets page, follow this guide to add them as markets.
- If they are in the Markets page, check if they say Inactive. If they do, follow this guide to activate them.
If setting up Shopify Markets doesn’t resolve the issue, it’s best that we take a look at your checkout and settings to pinpoint the cause and advise a solution. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.