Adding a custom trust badge image to a product page

Shopify Discussion

Topic summary

A Shopify store owner lost their custom trust badge banner after updating the Out of the Sandbox (OOTSB) Turbo theme to version 9.3.0. The banner previously appeared between the ‘Add to Cart’ button and product description.

Issue Details:

  • The trust badge image file still exists in store files
  • Code remains visible in the Layout section but doesn’t display on the page
  • Banner showed trust elements like fast shipping

Solution Provided:
A community member suggested:

  1. Navigate to product page Customizer
  2. Add a custom liquid section below the buy button
  3. Insert the image code using the existing CDN URL

Outcome:
The solution successfully restored the trust badge to its original position. The issue was resolved through adding a custom liquid block rather than relying on theme layout code.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Hi- I recently updated my OOTSB Turbo theme to 9.3.0 and lost my small custom trust badge banner that was positioned between my add to cart button and above the product description (see image). The original banner image resides in my store files with a url of: https://cdn.shopify.com/s/files/1/0098/1893/1300/files/Trust_Badge_Fast_Shipping_B_W_Banner_275.png?v=1648094091.

I see the code is still showing in the “Layout” section of the store code but nothing appears on the page. How can I get this banner back in position? Thank you for your help.

trust badge missing.png
trust badge missing.png2504×2432 657 KB

Screen Shot 2024-05-09 at 9.36.26 AM.png
Screen Shot 2024-05-09 at 9.36.26 AM.png984×524 56.4 KB

2

Hi Twerg,
Please drop store URL once :slightly_smiling_face:

1 Like
3

Hi Dawood- Here you go: slingerstraps.com

4

I analyzed the website this section was not found there, to add this trust badge section, All you need to do is

From product page Customizer > add a custom liquid section just below buy button > and add the code

Dawood_Mirza__0-1715403858074.png
Dawood_Mirza__0-1715403858074.png1915×899 269 KB

Fig. Screenshot

Code:-


    
![Trust Badge|1086x275](upload://nnsLWAexkDv2e5Dj7bWKQ1xJUL1.png)

And good to go :slightly_smiling_face:

BR

Dawood Mirza

1 Like
5

Worked like a charm! Thank you so much Dawood! : )

6

It’s a pleasure, Do let me know if you face any difficulty again.