Adding an email link on a product

Shopify Discussion
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Topic summary

Adding an email link to a Shopify product page so customers can send details for a custom product.

  • Problem: A store owner needs customers to email additional information before purchasing a custom product, but initial support instructions didn’t work.

  • Solution (steps provided):

    1. In Shopify admin, open the specific product.
    2. Switch the product description to HTML view (<> icon).
    3. Insert an HTML anchor with a mailto link, e.g.:
      Email us for more info
    4. Replace the email and product name, then save.

  • Alternative code example: Click here to email us (uses %20 to encode spaces in the subject).

  • Technical note: A “mailto” link is an HTML anchor that opens the customer’s email app with a pre-filled recipient and subject.

  • Outcome: The store owner confirmed the solution worked.

  • Status: Resolved; no further actions requested. Code snippets are central to understanding the fix.

Summarized with AI on December 16. AI used: gpt-5.
1

Hi, I have a certain custom product that my customers need to email me with more info to purchase, how do I add an email link when they choose this option on the product page? I haven’t coded before, support gave some instructions which I followed, but it did not work. Thanks in advance

2

Could you give this a try?

  1. Go to your Shopify admin and find the product you want to edit.
  2. In the product description field, switch to the HTML view (look for a ‘<>’ icon).
  3. Add this code where you want the email link to appear:

Email us for more info about this product
Replace your-email@example.com with your actual email and [Product Name] with the name of the product.

  1. Save the changes.

Now, when customers click on that link, it will open their email client with a new message addressed to you!

1 Like
3

Hey Maritabjoy,

Heddy from Gameball: Loyalty Program & VIP here!

To add an email link for your custom product, you can modify the product page code to include a clickable link that opens the customer’s email app. You’ll need to add an HTML email link in the product’s description or wherever you want it to appear.

Here’s an example of the code you can add:

<a href="mailto:your-email@example.com?subject=Product%20Inquiry">Click here to email us for more information</a>

This will create a clickable link for customers to email you. Let me know if you need more guidance!

1 Like
4

Thank you, this was successful