Adding an Ontraport form (Ontraform) to a Shopify page

Topic summary

A user is attempting to integrate an Ontraport form (Ontraform) as a popup on their Shopify store to collect SMS numbers for a text challenge. They’ve created the form in Ontraport with an automation trigger, obtained the embed code, and added it to a custom section in their Shopify theme.

Current Issue:

  • The form is not displaying on the site despite following the setup steps

Proposed Solution:

  • A respondent suggests adding the Ontraport script before the closing </body> tag in the theme.liquid file

Status: The discussion remains open, awaiting confirmation whether this solution resolves the display issue.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.

Hey! I have a Shopify store but I want to create a popup that collects people’s SMS numbers to sign up for a text challenge that I’ve created on Ontraport. So I made an Ontraform to collect the information, and created an automation that is triggered by someone filling out this form. I then “published” the form, set up the settings, copied the code, went to shopify theme and customized the code, added a custom section under Sections and pasted the code but the form isn’t showing up. Why not? Can anyone help?

Hello,

I am San from MS Web Designer.

Before the tag closes, make sure to add this script to the theme.liquid file.

Hope this helps.

Do let me know in case of any concerns.

Regards,

San