Adding credit card surcharge on purchases

Payments + Shipping & Fulfilment

Topic summary

Merchants are urgently requesting native functionality to add credit card surcharges to customer purchases, citing increasing bank and processing fees as a critical business need.

Key Pain Points:

  • Rising transaction costs are squeezing profit margins
  • Shopify recently increased credit card fees from 2.7% to 2.9%, even as some regional banks reduced their fees
  • Third-party apps for surcharges are unreliable, add checkout delays, and don’t work consistently
  • Competing POS and e-commerce platforms already offer this feature natively

Current Status:

  • No official response or timeline from Shopify despite repeated community requests
  • Some merchants are considering migrating to other platforms due to this limitation and perceived lack of customer focus
  • The feature remains unimplemented, possibly because it discourages use of Shopify’s own payment processing

Discussion Outcome:
The conversation remains unresolved with no updates from Shopify. Multiple users continue asking for progress while expressing frustration over the platform’s silence on this widely-requested feature.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
3

I’m jumping in on this topic as well, has there been any progress lately? Shopify has rolled out a number of updates lately, but unfortunately this doesn’t seem to be included.

With increased bank fees, this has become a serious pressing issue, and I’m sure there are 1000’s of shops that would be highly interested in tis feature. But since it discourage the Shopify payment method it is not likely to be introduced at all.

I’m considering moving to another platform as I’m getting more experience in e-commerce I recognize a number of limitations with Shopify where other e-commerce platforms are more customer focused.

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