Adding Google Customer Reviews Opt-In Module to New Pixel Environment

Technical Q&A
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Topic summary

Merchants are struggling to implement Google’s Customer Reviews Opt-In Module after migrating to Shopify’s new checkout extensibility. The traditional integration method no longer works on the updated thank you pages.

Core Issue:

  • Checkout extensibility has broken existing Google Customer Reviews survey pop-ups
  • The new system has strict design guidelines that prevent custom pop-ups from displaying
  • Shopify support has not provided an official solution despite the issue being known for months

Workarounds Identified:

  • Third-party apps that use proxy pages to display the opt-in module (multiple options mentioned, including paid solutions)
  • Switching to alternative review platforms supported by Google Shopping (reviews.io, Judge.me, Loox, etc.)
  • Some merchants report reviews are still being collected despite implementation challenges

Business Impact:
Google now requires Customer Reviews acceptance for merchants to achieve “top quality” status, making this a critical issue. The discussion remains unresolved with no official timeline from Shopify or Google, prompting frustration from multiple participants over the lack of response.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
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I have a ticket in with Google. So far they have tried their best not to help me, but then they escalated to a higher support team. That was a few days ago and I am waiting. To contact them, just go to the help link at the top when you are in Google Ads.

Shopify has persistently refused to help at all. They just tell me to hire someone or buy an app. That’s a ridiculous solution, knowing they are the ones who broke this. I now have no Google reviews coming in and from the research I have done, no pop-ups will work with the new post-purchase page, so there is essentially no solution for this. If I am given a big enough refund to pay for an app, I will move on and be happy, but refunding anything is something Shopify will never do unless forced to by a class-action lawsuit. That is actually what needs to happen.

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