From what I was told by the developer of the app I currently use for the popup, it cannot be done with an app with the new checkout extensibility. I feel that neither Shopify or Google see this as a pressing issue since they are too busy rolling out AI crap to replace support people. Count me in on that lawsuit.
Topic summary
Merchants are struggling to implement Google’s Customer Reviews Opt-In Module after migrating to Shopify’s new checkout extensibility. The traditional integration method no longer works on the updated thank you pages.
Core Issue:
- Checkout extensibility has broken existing Google Customer Reviews survey pop-ups
- The new system has strict design guidelines that prevent custom pop-ups from displaying
- Shopify support has not provided an official solution despite the issue being known for months
Workarounds Identified:
- Third-party apps that use proxy pages to display the opt-in module (multiple options mentioned, including paid solutions)
- Switching to alternative review platforms supported by Google Shopping (reviews.io, Judge.me, Loox, etc.)
- Some merchants report reviews are still being collected despite implementation challenges
Business Impact:
Google now requires Customer Reviews acceptance for merchants to achieve “top quality” status, making this a critical issue. The discussion remains unresolved with no official timeline from Shopify or Google, prompting frustration from multiple participants over the lack of response.
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