Adding Google Customer Reviews Opt-In Module to New Pixel Environment

Topic summary

Merchants are struggling to implement Google’s Customer Reviews Opt-In Module after migrating to Shopify’s new checkout extensibility. The traditional integration method no longer works on the updated thank you pages.

Core Issue:

  • Checkout extensibility has broken existing Google Customer Reviews survey pop-ups
  • The new system has strict design guidelines that prevent custom pop-ups from displaying
  • Shopify support has not provided an official solution despite the issue being known for months

Workarounds Identified:

  • Third-party apps that use proxy pages to display the opt-in module (multiple options mentioned, including paid solutions)
  • Switching to alternative review platforms supported by Google Shopping (reviews.io, Judge.me, Loox, etc.)
  • Some merchants report reviews are still being collected despite implementation challenges

Business Impact:
Google now requires Customer Reviews acceptance for merchants to achieve “top quality” status, making this a critical issue. The discussion remains unresolved with no official timeline from Shopify or Google, prompting frustration from multiple participants over the lack of response.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.

Emmaneul, is your script up to date for users that are not using the new thank you page? We reverted back on our shop to the old version, but are having issues with this script:


{% assign fa_merchant_id = 123456789 %}

{% assign fa_delivery_days = 3 %}

{%- case shipping_address.country_code -%}
{%- when 'BG' -%}{%- assign fa_language = 'bg' -%}{%- when 'CZ' -%}{%- assign fa_language = 'cs' -%}{%- when 'DK' -%}{%- assign fa_language = 'da' -%}{%- when 'DE' -%}{%- assign fa_language = 'de' -%}{%- when 'GR' -%}{%- assign fa_language = 'el' -%}{%- when 'AU' -%}{%- assign fa_language = 'en-AU' -%}{%- when 'GB' -%}{%- assign fa_language = 'en-GB' -%}{%- when 'US' -%}{%- assign fa_language = 'en-US' -%}{%- when 'CA' -%}{%- assign fa_language = 'en-CA' -%}{%- when 'ES' -%}{%- assign fa_language = 'es' -%}{%- when 'FI' -%}{%- assign fa_language = 'fi' -%}{%- when 'FR' -%}{%- assign fa_language = 'fr' -%}{%- when 'HR' -%}{%- assign fa_language = 'hr' -%}{%- when 'HU' -%}{%- assign fa_language = 'hu' -%}{%- when 'ID' -%}{%- assign fa_language = 'id' -%}{%- when 'IT' -%}{%- assign fa_language = 'it' -%}{%- when 'JP' -%}{%- assign fa_language = 'JA' -%}{%- when 'KR' -%}{%- assign fa_language = 'ko' -%}{%- when 'LT' -%}{%- assign fa_language = 'lt' -%}{%- when 'LV' -%}{%- assign fa_language = 'lv' -%}{%- when 'MY' -%}{%- assign fa_language = 'ms' -%}{%- when 'BE' -%}{%- assign fa_language = 'nl' -%}{%- when 'NL' -%}{%- assign fa_language = 'nl' -%}{%- when 'NO' -%}{%- assign fa_language = 'no' -%}{%- when 'PL' -%}{%- assign fa_language = 'pl' -%}{%- when 'BR' -%}{%- assign fa_language = 'pt-BR' -%}{%- when 'PT' -%}{%- assign fa_language = 'pt-PT' -%}{%- when 'RO' -%}{%- assign fa_language = 'ro' -%}{%- when 'RU' -%}{%- assign fa_language = 'ru' -%}{%- when 'SK' -%}{%- assign fa_language = 'SK' -%}{%- when 'SI' -%}{%- assign fa_language = 'sl' -%}{%- when 'RS' -%}{%- assign fa_language = 'sr' -%}{%- when 'SE' -%}{%- assign fa_language = 'sv' -%}{%- when 'TH' -%}{%- assign fa_language = 'th' -%}{%- when 'TR' -%}{%- assign fa_language = 'tr' -%}{%- when 'VN' -%}{%- assign fa_language = 'vi' -%}{%- when 'CN' -%}{%- assign fa_language = 'zh-CN' -%}{%- when 'TW' -%}{%- assign fa_language = 'zh-TW' -%}
{%- else -%}
{%- assign fa_language = 'en' -%}
{%- endcase -%}

{% assign fa_delivery_seconds = 86400 | times: fa_delivery_days %}

I see in a comment above they recommended using

“order_id”: “{{ name }}”,
“email”: “{{ email }}”,