I am trying to add the Okendo ratings block to my product page in the Empire (Shopify 2.0) theme and the store customize function gets stuck and just has a spinning circle. Is this a shopify performance issue or do I need to contact Okendo?
Topic summary
Main issue: Adding the Okendo ratings block to a product page in the Empire (Shopify 2.0) theme caused the store’s Customize function to hang with a spinning loader.
Context: Okendo provides ratings/reviews widgets; the Shopify “Customize” function is the theme editor for Online Store 2.0.
Initial question: Unclear whether the problem stemmed from Shopify performance or the Okendo app integration.
Latest update/resolution: The issue was resolved and identified as a cache problem.
Actions/outcomes: Clearing cache addressed the editor hang; no changes to the theme or contacting Okendo were needed.
Status: Resolved; no outstanding questions or further steps indicated.
Solved - it was a cache problem.