I’m looking to add our return policy to our POS email/SMS receipts when customer make purchases in-store. I’m having a hard time figuring out what line of code I’d have to use and where to put it in the Shopify template.
Thank you!!
Topic summary
Main issue: Multiple retailers want to include their return policy text on Shopify POS (point of sale) email/SMS receipts for in‑store purchases.
- Original request: How to add the policy in the Shopify receipt template (what code snippet to use and where to place it).
- Follow-ups: Others ask if a solution was found and report the same difficulty adding the policy to emailed or texted receipts.
- Concern raised: Not having the return policy on digital receipts undermines the policy and could force stores to require physical receipts.
Status: No solution, code example, or authoritative guidance provided in the thread. No attachments or screenshots referenced. The question remains open, with users seeking the correct template location and code to display the return policy on POS email/SMS receipts.
Did you ever figure this out? I’m also having a hard time adding return policy to emailed or texted receipts in store from POS.
I also need to know how to do this. It kind of defeats the purpose of a return policy if it can’t be on the email receipt. It would be really dumb if we had to force customers to have a physical receipt because we can’t add the policy to the digital receipt they select.