Adding staff and getting "Email has already been taken"

Shopify Discussion
1

I’m trying to add a new staff member and keep getting the error message that says:

Email has already been taken

As a test, I created a new Shopify login separately using the same email address and it allowed my to create the new account and did not give any “already taken” errors. How do I get around this?

2

Hi @redlodgeclay ,

Thanks for reaching out. The reason you’re seeing this error may be due to having had a staff account use this email in the past or created as a POS-staff account. If you are unable to access POS to delete the old staff account, you can try the following workaround.

Create the new staff account, but when inputting the staff members email add a “+” followed by any word, before the @ symbol in the address.

For Example: If the staff email is “staff@test.com”, change it to “staff+something@test.com”

The staff member will still receive an invitation to create their staff account to the intended email address. Hope that does the trick!

Just in case you we’re aware, here’s some guidance and considerations for managing your staffing, how to distribute permissions and activating 2-step authentication.

All the best,