Hi all 
We moved from Magento to Shopify about 6 months ago and we have only just realised that notes we leave on customers orders are not viewable from the customers order status page…
Have looked for apps but not found anything, any suggestions?
Hello, @AlternativeFoot !
Are you looking for a feature that provides updates to customers about their order statuses?
If so, I’d recommend the app StatusPro. With StatusPro, you can enhance customer satisfaction and minimize inquiries by providing timely updates on order status. With custom statuses tailored to your business, you can keep customers informed every step of the way. Each status can be linked to its own email template, ensuring clear communication. Additionally, a user-friendly order lookup page enables customers to easily track their order progress, further reducing the need for customer inquiries. You can check out the app by clicking on this link. They also offer a 14 -day free trial, so you could test this out before committing to payment.
Additionally, if an app does not suit you, then you might be able to get a Shopify Expert to custom develop this feature for you. You can look at hiring one of our Shopify Experts right here at this link. Shopify Experts can carry out custom jobs for your store like this.
Do you have any plans in place yet for Black Friday / Cyber Monday? Now is the time to prepare! We have a really excellent blog here to get you ready for what could be your most profitable weekend of the year!
As always, any questions let me know!
You can include the order notes in the email notifications, and probably in the customer account pages to show their order history.
In the notification emails (like order confirmation, shipping, etc). You can include {{ note }}
In pages on your website, you would likely need to access the order object, so for example:
{% for order in customer.orders %}
Order notes: {{ order.note }}
{% endfor %}
Some reference docs:
https://help.shopify.com/en/manual/orders/notifications/email-variables (notifications)
https://shopify.dev/docs/api/liquid/objects/customer (liquid customer object)
https://shopify.dev/docs/api/liquid/objects/order (liquid order object)