Hello Devs! Anyone know if the Additional Details section of Shopify is somehow part of the Notes from Customer section? The reason I ask is that may of the 3rd Party Apps that we use write internal data about the order. The problem is, when we import the order to ShipStation, that internal order data is combined with the Notes from Customer, and since we print those on our packing slip, we have all this weird internal order data being printed as well. ShipStation says this is a Shopify issue, because Shopify combines Additional Detail data with the Customer Notes data and there is no way to parse it out. Shopify is pointing the finger at ShipStation. Any thoughts?
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I’m running into this exact issue and just spotted your post. There are ways to edit your packing slips to remove the “Note from Buyer” section, but I haven’t found a way to actually remove the 3rd party app data from getting imported.
Right, you can hide that section on your packing slip but we use it for actual notes from the buyer like “Happy Birthday Mom!” so need to keep it visible. Seems bizarre there is no way to separate out the additional details from the actual notes from the buyer??!? We can’t be the only ones experiencing this issue, how are other stores handling this?
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That’s a very good question. Please post here if you find a solution or workaround! I’ll keep trying as well.
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Aha, a solution! Have you seen this repo on Github? It’s a bit technical, but I’m slowly getting it to work.
Cool! I’ll check it out, thanks.
Tom did you get it to work? I ended up writing my own script which interfaces with their API…so far so good. Happy to share it if you need.
Not quite! Still working on it. Could you share your solution?
Bravus - would you mind sharing your solution? I looked at the solution on Github posted above but I’m not sure where to start with that one - it’s too technical for me. Thanks!
Hi! My solution is similar – albeit slightly less complicated – in that it would require some knowledge of PHP and a place to host some files. Let me know.
Experiencing this same problem! Reached out to Shopify, and they’re pointing the finger at ShipStation. However, I’m wondering if this is something that ShipStation actually caused. I used to be able to 100% control what was on my packing slips until they changed their membership levels. Now I’m not at a high enough tier to edit those, and I think that would be within there.
So my question is: Are you a Silver tier on ShipStation?
I’m on the silver tier, which does let you customize packing slips, but I still can’t pull that information out of the “notes from buyer” section because all of the additional details from Shopify end up grouped in there together.
I’m seeing that. This sounds like an issue on Shopify’s end to me, but they told me I’d have to hire someone from Shopify Partners to solve the problem.
I’m on Gold.
You can do this through their API. It’s not easy but anyone versed in PHP can create a script called from a Webhook
After on support for MANY hours, we found out it’s being triggered by a couple of different apps. Mine is stemming from 2 different apps: Recharge and Fast Bundle. Might be worth looking into if you use either of those.
For me this is a 100% Shopify issue as it happens with a number of 3rd party integrations like other posters mentioned as well. They should/could simply separate the internal note and Buyers notes - and not pass down - like in our situation to Shipstation as one co-mingled field but 2 separate ones (or not passing the internal note as that has no relevancy to the downward system in our case Shipstation.
Given some of the proposed solutions requiring Developments I reached out to meet string.com (string) as we use them for our Rate Optimization selection and they incorporated this parsing in their standard solution. I suggest to reach out to tyler@meetstring.com he has been doing wonders for us.