When I edit an existing order and send an additional invoice to a customer, the customer pays the invoice successfully, but the payment notification email is only sent to the store owner’s email address.
I’d like these payment notifications to be sent to our shared team inbox instead.
I’ve already updated Settings → General → Store contact email to our team mailbox, but these notifications are still going to the store owner’s email.
Has anyone experienced this before? Is there a separate setting that controls where payment notifications for edited orders are sent?
Have you tried adding the shared inbox under Settings → Notifications → Staff notifications? If it still only goes to the store owner, this may not be a separately configurable notification. As a temporary workaround, you could create an email forwarding rule from the owner’s inbox.
Thanks for confirming. In that case, it sounds like this specific notification is tied to the store owner and can’t currently be changed through the notification settings. I’d contact Shopify Support to confirm whether this is intended or a bug. For now, an automatic forwarding rule from the owner’s inbox may be the only practical workaround.
Select a trigger, search transaction, and choose Order transaction created. The “Order paid” trigger can miss it.
Add a condition to skip refunds and authorizations. Set Order transaction kind is equal to Sale. (If you also want to be strict about it, add Transaction status is equal to Success.)
Use the action Send internal email. Put your inbox in the To field, then write the subject and message. Use the variable picker to drop in the order name and amount so the email is useful at a glance.
It will send for every successful payment, not only edited orders.
If you want only the edited or additional-invoice ones, add a second condition that compares the transaction date to the order’s created date, or tag those orders and filter on the tag.
Hi there @Harmone.Saunas
These notifications are often related to the account that received the order or payment emails, rather than the Store contact email. Check in Settings > Notifications > Staff notifications to verify if another recipient was added. Also, if you use Shopify Flow or a third party email app, check your automations there. As a temporary solution you are welcome to forward those payment notificatiosn from the owner’s inbox to that of your shared team mailbox until the ruting of your notifications can be adjusted.
