For some reason, when someone applies for, or tries to create an account on my website, I am not getting notified. I need to get notifications in order to accept or reject the application to join. Is there anyone who can help? Thank you.
Topic summary
Issue: Admin is not receiving notifications when customers apply for or create accounts; needs alerts to approve or reject applications.
Suggested solutions:
- Use Shopify Flow (Shopify’s native automation tool) to add staff notifications to the customer welcome email flow, or trigger emails via “customer created” / “customer account enabled” events.
- Use automation apps like Mechanic to send email alerts when a customer’s state changes (example task provided).
- Set up webhooks (event notifications sent to external services) to trigger email/SMS through Make.com or Zapier.
- Latest suggestion: install “Email My Webhooks” app, which emails you whenever a customer account is created; free for the first 150 emails/month.
Notes/next steps:
- No confirmation of a fix; multiple viable paths are offered.
- Action items: try Shopify Flow triggers, configure an automation app, or implement webhooks; consider the dedicated app for a quick win.
- Additional context (store URL, theme, links) was requested for tailored assistance.
Consider using marketing automations through shopify-flow such as modifying the customer welcome email flow to also send you or a staff email a notification.
Or use the customer-created/customer-account-enabled triggers to send an email notification
https://help.shopify.com/en/manual/shopify-flow/reference/triggers
https://help.shopify.com/en/manual/shopify-flow/reference/triggers/customer-account-enabled
https://help.shopify.com/en/manual/shopify-flow/reference/triggers/customer-account-enabled
There are also scriptable automation apps like usemechanic for these scenarios, example
https://tasks.mechanic.dev/send-an-email-alert-when-a-customer-changes-state
A more advanced step is to use the webhooks feature of notifications to trigger ANOTHER service to send an email/sms, such as make.com or zapier
https://help.shopify.com/en/manual/orders/notifications/webhooks
If you need this flow setup contact me by mail for services.
Please always provide context, examples: store url, theme name, post url(s) , or any further detail.
Contact Info in signature.
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Try Email My Webhooks App: https://apps.shopify.com/email-my-webhooks-1
It sends you an email whenever a customer account is created and its free for the first 150 emails per month.