Hello, when I am creating a usage charge via the Admin REST API, I get a successful result (201 Created) and it returns the created object. The property “balance_used” stays “0.0” (see screenshot). I expect that “balance_used” is will be increased by the “price”. But it is not. [Bildschirmfoto 20…

Shopify has fixed this issue. Now it is working as expected and described in their documentation.

We have the same exact issue with our app. This seems to happen since a couple of days. Any idea how to fix this? Seems to be a shopify api issue.

I just checked the changelog, at it seems our issues more or less match with this new change: https://shopify.dev/changelog/new-webhooks-and-app-events-for-app-usage-spending-limits-and-changes-to-balanced_used Since there was something changed on this endpoint, I assume this is connected to the i…

Unfortunately not yet. I checked our logs and just confirmed that this worked at some point before shopify applied their changes. since then we see this issue.

Is it possible to use GraphQL instead? Can’t figure out if this doc is suitable for that: https://shopify.dev/api/admin-graphql/2022-07/mutations/appUsageRecordCreate Have no idea what does this param means and where to get it: subscriptionLineItemId

I’ve checked GraphQL version - doesn’t work either

@Jason hi, could you please help with the problem or at least clarify if Shopify really has the issue after the latest updates? Thanks in advance

I received an answer from the technical support. They confirmed that this is an issue with the Shopify API. They recorded this issue and created an internal ticket. So I guess we need to wait for the bugfix. In addition the support told me, that this behavior should NOT appear at “real” shops. They…

hi @Yannik1 , any results so far?

Unfortunately I am not able to test in on a live shop. When we use a not-listed app, the Billing API is not available and other wise the app needs to be in the app store (fully released) to install it on a real shop. Maybe someone else can test it with his released app on a live shop.

Admin REST API: Getting a list of usage charges always returns an empty array

Retired Boards Appdev Graphql Basics And Troubleshooting

moondance4n July 12, 2022, 6:14pm 4

Having the same issue with UsageCharge: balance_used is always 0, UsageCharge list is always empty. Any changes / solutions so far?

Topic		Replies	Views
API is not retuning the usage charge or retuning empty array after we provided the charge ID Graphql Basics And Troubleshooting	2	35	July 12, 2022
Usage charge not increasing balance_used Billing troubleshooting	0	22	January 31, 2024
Fetching Usage Charges from a recurring application charge returns empty list Graphql Basics And Troubleshooting	0	40	July 6, 2022
Balance used, balance remaining not updating incurring usage charge in recurring application charge Graphql Basics And Troubleshooting	2	46	August 26, 2021
Shopify creating Usage Charge having price more then the capped amount value Graphql Basics And Troubleshooting	1	41	November 26, 2021

Admin REST API: Getting a list of usage charges always returns an empty array

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