admin.shopify.com redirects to blank white page on login

Shopify Discussion
1

steps to reproduce:

  1. open browser (firefox 132.0.2 64bit / windows 10 pro 22h2) - EDIT - happens in chrome 131.0.6778.86 64bit too
  2. go to admin.shopify.com
  3. log in
  4. see brief flash of interface, before displaying blank white page titled ‘your stores’

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checking the network panel, doesn’t seem like any resources are failing to load - but clearly something is going wrong rendering the site.

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clearing browser cache / cookies, hard-refresh, closing opening browser, logging out and logging in - nothing changes this behavior.

2

@mattlohkamp ,

This issue seems browser-related. Here are quick steps to troubleshoot:

  1. Disable Browser Extensions: Some extensions may block Shopify scripts.

  2. Try Incognito/Private Mode: This disables extensions and cached data.

  3. Update Browsers: Ensure both Firefox and Chrome are fully updated.

  4. Test Another Device/Network: Check if the issue is device or network-specific.

  5. Check Console Errors: Open DevTools (F12) > Console for rendering errors.

    if it persists, you may need to share your store URL, so I can better accommodate you with a solution, it might be a incorrect linking or customization issue.

    Thanks

3

I disagree - when a website is broken in every common browser, that’s a problem with the website, not the browser

I already tried all 5 of those things you mention, I even tried Edge, and Safari on iPhone, no effect. (I will attach the network panel logs but I don’t see anything worrisome there either.)

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I just registered this new account, I don’t even know what my store URL might be - as far as I know, I haven’t been given the opportunity to set it up yet. This is a real discouraging first experience with Shopify.

4

Any resolution to this? I’m having the same issue. Tried all browsers, incognito mode, cleared cache. Seems like an issue on shopify’s end.

5

I tried going through contacting their support and I got the exact same list of troubleshooting suggestions from the ai chatbot and the supposedly real person. no luck. It’s kinda crazy how bad of a showing this is for such a big product, it’s really making me wonder whether I should take on shopify work in the future.