Admins receive invoice emails from

Technical Q&A
1

Hi

Even though staff emails are switched off they still seem to receive emails when you bill us emails month. Is there is to stop these emails as half of our staff are receiving them.

Screen shot showing how staff notifications are switched of

Email showing invoice received

2

Hi @RickyD55

The issue is related to permissions, not the staff notification settings.

Billing emails are automatically sent to:
• The store owner
• Any staff member who has the “View billing and receive billing emails” permission enabled

So even if staff notifications are turned off under Settings > Notifications, billing emails will still be sent if that permission is enabled for the staff account.

To stop staff members from receiving billing emails:

  1. Go to Settings > Users and permissions
  2. Open the staff account
  3. Under the Finance section, remove the “View billing and receive billing emails” permission
  4. Click Save

Once that permission is removed, they should stop receiving billing invoices.

Usually, this permission should only be enabled for the owner or finance/accounting team members who actually need access to billing details.

Hope it helps

Thanks