Hey,
It Was Working perfectly few days back, suddenly this happened. and after this my results for ad campaigns has significantly dropped
Topic summary
A user is unable to set up conversion campaigns in Ads Manager because the system gets stuck on “Retrieving your events” without displaying any conversion events, despite having a properly installed and active pixel.
Recent developments:
- The pixel was functioning correctly until a few days ago when this issue suddenly appeared
- Ad campaign performance has significantly declined since the problem began
Suggested solution:
- The issue appears to be a technical bug with Facebook/Instagram’s pixel that’s preventing proper data collection
- Recommendation: Implement Meta Pixel and Conversion API (CAPI) through Google Tag Manager (GTM) to ensure consistent tracking and avoid data loss
Status: The discussion remains open with a proposed workaround but no confirmed resolution of the underlying platform issue.