It is showing only on mobile and I am unable to remove it
Store LINK: HERE
(view in mobile)
Topic summary
A Shopify store owner reports ads appearing in the website header, but only when accessed via mobile devices through Instagram or Facebook links.
Initial Diagnosis:
- Other users initially couldn’t reproduce the issue when testing directly
- Suggestions included clearing browser cache, disabling extensions, and trying different browsers/devices
Key Discovery:
- Multiple users confirmed the problem is specific to traffic from Instagram or Facebook on mobile
- Ads do not appear when visiting the site directly or through other sources
- The issue appears to be related to Facebook’s in-app browser, not Google
Current Status:
- Problem remains unresolved
- The ads seem to be injected by Facebook/Instagram’s mobile browser rather than being part of the actual website code
- Store owner has provided Instagram link for others to test and reproduce the issue
Hi @selshopr
It seems that your browser has an issue. I checked with my device and do not see ads like yours. Please try using an incognito browser or a different browser
Hi @selshopr
We have thoroughly reviewed the mobile view of the website and did not find any ads appearing in the header. This could be due to a few reasons, such as browser extensions, cached content, or third-party scripts affecting the display.
Please try the following steps:
-
Clear your browser cache: This can help resolve any cached content that might be causing the ads to appear.
-
Disable browser extensions: Some extensions, particularly ad blockers, can sometimes have unintended effects on website displays.
-
Try a different browser or device: This will help determine if the issue is specific to one environment.
I hope this helps! If it does, please like it and mark it as a solution!
If you need further assistance, feel free to reach out!
Regards,
Sweans
Getting the issue with us also…it is happening only when the website is open from instagram or facebook not by google.
Please help
it only shows up when someone visits from instagram or facebook from a mobile device
My Instagram Page Link
(visit website in mobile from my instagram page)