Advice on removing the Avada SEO App

Technical Q&A

Topic summary

Main issue: Removing the Avada SEO app and residual code after uninstall, amid claims of significant SEO ranking drops following installation.

User reports:

  • Original poster reports 20+ position drops or pages disappearing, and leftover JS/code after uninstall. Says Shopify confirmed the app as the root cause and provided reports. States they’re re-indexing the site in Google to recover.
  • Another merchant echoes issues: code remaining post-uninstall and ~50% ranking drop.
  • Additional allegations include three copycat sites appearing after install; a WHOIS check tied them to a host (Webnic). The poster says they filed complaints with IC3/FBI. These are user claims, not independently verified in-thread.

Avada’s response:

  • States their investigation found the app was not the cause; cites merchant-made changes to many URLs and robots.txt as likely drivers. Notes many users see positive results.
  • Requests the Shopify confirmation for review, offers 24/7 support, live chat for code removal, and says they emailed the merchant about removal steps. An email screenshot is attached.

Status/outcome:

  • No resolution in-thread. Avada invites direct contact and documentation; users maintain issues persist and code remains.
Summarized with AI on December 14. AI used: gpt-5.
5

Hello Daisy,

We have already provided your company with multiple reports to verify that your app as the cause of the problems. The fact that you and representatives from your company keep sidestepping accountability and shifting the blame is disturbing. The statements you made in response to our request for help on this forum are blatant lies. Again, it is all documented. We are not the only company that has had its website SEO severely damaged by your company’s app. Just look at the recent complaints about your app on the Shopify App store. The 4.9-star rating on the Shopify App store is bogus and needs to be corrected to reflect the true capabilities of your app and support team.