A developer accidentally transferred Shopify store ownership to the wrong email address. After coordinating with that email’s owner to transfer it back, the store backend still shows the incorrect email as owner, while the developer lacks owner rights. The store no longer appears in the incorrect account either, suggesting a transfer glitch.
Current Status:
Recommended Solution:
Contact Shopify Support directly at help.shopify.com, as ownership issues cannot be resolved without their intervention. Support will likely require verification information such as:
This appears to be a technical glitch during the ownership transfer process that requires official support intervention to resolve.
I am a programmer.
When I was developing a store a few days ago, I mistakenly Transfer ownership to an error email account.
After that, I contacted the user of this email address and transfer back to my Shopify account again.
However, the store owner shown in the backend of the store is still err email account, and I do not have the store owner rights.
However, the store no longer exists in the Shopify account of err email account. This is very strange.
Hello @toot0605
Sounds like the ownership transfer didn’t fully go through even though the other person tried to send it back. If the store’s no longer in their account but you’re still not listed as the owner, something likely glitched during the transfer.
At this point, only Shopify Support can fix it since store ownership can’t be changed without access to the current owner role. I’d recommend contacting them directly at https://help.shopify.com while logged into the account that still has access to the store. Let them know the situation — that ownership is stuck on an email that no longer has access, and you’re trying to regain control. They’ll usually ask for verification info (like original email, billing proof, etc.) before they can reset it.