Is there an AI solution for Shopify that functions like a call center, where customers are assisted by AI instead of a real person? Ideally, it would have direct integration with the Shopify platform
Hey @Nemanja_Janjic,
Yeah, there’s a few tools that can do this kinda thing. Tidio AI connects straight with Shopify and works really well for chat support and automations.
Talkative AI is another one – we were using it through an indirect integration with Shopify. It worked okay for syncing calls and customer data, but honestly wasn’t the best use case for us.
We also tried CloudTalk’s AI Voice Agent, which can handle real customer calls automatically and still connects with Shopify too. Feels a bit more like a real call center setup, not just chat stuff.
Hello @Nemanja_Janjic I’ve seen a couple of tools that get pretty close to this. Aircall has some AI features and works with Shopify, so it might cover part of what you need. CloudTalk also has been adding more AI automation and has a Shopify integration, so it could be worth checking too. It’s not a full AI-only call center yet, but both options handle a good chunk of repetitive support tasks.
Hey, that’s a solid question and something a lot of Shopify merchants are curious about. There are tools that go beyond regular chatbots and can handle voice calls or act more like an actual AI call center. Some folks mentioned setups like Tidio with Lyro AI or Gorgias with automation for support workflows, which are great for chat-based stuff but don’t really answer phone calls by themselves.
For actual voice support, a few apps can give you a dedicated phone number with AI agents that answer calls 24/7 and handle basic inquiries like order status, shipping, returns, and common questions, all synced with your Shopify data. Solutions like AVA AI phone agents or Unicall.ai do this kind of thing, they connect with your store so the AI can pull real order info and respond without a human needing to be there.
They’re not perfect yet, and depending on how complex your support needs are you might still want a human fallback for tricky calls. But if you’re trying to cut down on support workload and give customers something to call, those voice AI options are worth a look.
There are a few things I would look for in an AI call center setup for a Shopify store: access to customer and order information, the ability to answer common questions like shipping and returns, and a way to reliably hand off tasks to humans in more complex cases. AI voice agents can be helpful in this regard, but I would test those workflows in a real Shopify scenario before choosing a platform. Consio is an option that could be included in that comparison, especially if AI voice support connected to Shopify is a key requirement.
We built this as a Shopify-native path: App Store install, store data mapped (orders / customers / products), then the same AI Employee on voice and the storefront chat widget — no theme coding. Listing name is AI Call Center (AssistFlow). It handles the usual WISMO / product / policy questions from live store data; complex cases still need a human handoff. Setup is /store-assistant on assistflow.ai if you want to see the install flow. Happy to answer how the voice + chat share the same catalog.