Hi, the chat AI is blocked. It keeps searching and shows me a message saying “Unable to establish a connection.” I have a reload button, but I have used it hundreds of times and it doesn’t work. My shop is blocked and I don’t know where I can connect with support.
Topic summary
The original poster is launching an AI automation business and seeks feedback on AI chatbot usage in e-commerce stores, asking about experiences and desired features.
Mixed perspectives emerged:
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Skeptical view: One experienced store owner/builder strongly dislikes most AI chatbots, finding them frustrating when they can’t solve issues or take actual actions. They prefer well-organized FAQ pages and warn that bots disappoint customers expecting human interaction.
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Supportive responses: Several participants report positive experiences, noting AI chatbots handle repetitive inquiries 24/7, increase customer satisfaction, and drive conversions while saving time.
Key features identified as valuable:
- Product recommendations with in-bot purchasing capability
- Integration with ChatGPT and e-commerce-specific training
- Custom flows for common questions (shipping, returns, sizing)
- Seamless handoff to human agents when needed
- CRM/email integration for follow-ups
- Fast response times for FAQs and order tracking
Current state: Multiple vendors promoted their Shopify chatbot solutions. The discussion remains open, with the original poster clarifying their bot offers ChatGPT integration and direct purchasing capabilities—features closer to what skeptics want to see.