AI Phone Support on top of your helpdesk

Shopify Discussion
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Topic summary

AI phone support app concept for Shopify that sits on top of existing help desks. The builder asks what actions/features merchants would want.

Key feedback:

  • It’s fine to seek input while promoting the idea; focus on merchant feedback.
  • Request to share the app link to review its features.

Decisions/outcomes: None. No specific feature requests were provided, and no link or demo was shared.

Status: Open/ongoing. Next step is likely sharing the app link and gathering detailed merchant requirements.

Notes: No technical details, screenshots, videos, or attachments; discussion centers on early product feedback for a Shopify app.

Summarized with AI on December 12. AI used: gpt-5.
1

Hi all, my co-founder and I are currently building/managing an AI phone support app for Shopify phone support that sits on top of your existing help desk. I’m not trying to promote it here, I’m just looking for what you guys might want to see in such an app, like certain actions, etc.

Let me know!

2

It’s not bad, if you are trying to promote your app. It’s crucial that you should ask from the Merchants about the idea of your app. Anyway, can you share your app link so that I can take a look to all of his features.

Thanks