Shopify removed links to Community and Support Chat in the shopify admin – literally only way to attempt to get support is to feed their useless, time-consuming bot. Just another way Shopify makes it nearly impossible to get actual support (while they enjoy making even more money off the data we paying customers have to spend a ton of our time providing).
The only option to access Community means having to login separately in a different window, which is time consuming and super frustrating when managing more than one shopify store. Even the links to Community in shopify’s own emails don’t work because of their new bot gatekeeper.
It’s never, ever been easy to get support from a human at shopify, but now with the AI bot firmly in place from both the admin dashboard and email links and webpages and more, it’s darn near impossible unless you’ve got hour(s)+ to waste.
Booooooooo, Shopify. At the very least, bring back direct links to Community and Support Chat in the shopify admin.