I’m having an issue installing the Alibaba Dropshipping app. I even contacted their customer support, and they tell me to contact Shopify. I have no idea how to do this. There is no live chat option with Shopify. Pictures of the issue and conversation with Alibabas customer support: [alibaba app.…

Every app that gets submitted to the Shopify app store needs to be reviewed and approved by Shopify to ensure it meets Shopify’s quality standards. The review process is quick, all the apps I’ve been a part of creating have been reviewed and accepted from about 2 - 20 days (the higher end was becaus…

Thank you for the reply, however, it’s clear the issue has lasted longer than the 20-day estimate, with the original issue posted back in January in this thread (on and off): https://community.shopify.com/post/2668497 While it’s good to know that we should reach out to the app developer specifical…

To further add on, i have personally contacted the Alibaba developers a long time ago about this and they said: “we have not been given any information about it, all we know is that our app is under review” they asked me to contact shopify. When contacting the shopify customer service i was aske…

I have personally contacted the Alibaba developers a long time ago about this i mentioned that earlier in the post. My response was: “we have not been given any information about it, all we know is that our app is under review” they asked me to contact shopify. When contacting the shopify customer s…

It’s August now and the problem still exists, I tried to connect with Alibaba because it is the only app I could find that has what I want. While this issue is still pending, does ANYONE have any ideas what other apps I can use to dropship Korean snacks and drinks… thanks.

I contacted Alibaba’s customer support and the representative said she’ll forward my query to the senior authorities and that’s all :open_mouth: :dashing_away:

is this just an AUS problem (that’s where I’m from) its now 18/8 and its still under review… :disappointed_face:

Hi, Do we have any updates on this one?

The only update you’d get is directly from the app. Nobody outside of their team can control the code and app submission process. I would reach out directly to them.

Alibaba Dropshipping App not working

Shopify Apps

JP1914 January 7, 2025, 6:23am 21

can i third party app solvethis issue? I s it working for aliexpress? Did you solve ?

Topic		Replies	Views
Adding Alibaba App to my Shopify Store Shopify Apps third-party-apps , shopify-apps	1	66	July 3, 2024
Dropshipping Alibaba Official isn't working Shopify Apps third-party-apps	16	250	November 19, 2025
The app Dropshipping-Alibaba official isn't working! Shopify Apps third-party-apps	3	65	November 2, 2025
Aplicación Alibaba Preguntas y respuestas técnicas	1	40	January 25, 2024
Pregunta sobre ALIBABA Preguntas y respuestas técnicas	3	45	July 16, 2024

Alibaba Dropshipping App not working

Related topics