All of a sudden I'm getting the Unsupported Browser error yet I'm using chrome that is updated

Shopify Discussion
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I noticed this happening for the past 3 days that when I’m logging into Shopify Admin as well as going to my apps page within admin, I get the unsupported browser error. I even downloaded chrome again thinking it didn’t automatically update but that wasn’t the problem since I have the latest version. Also because of this error, when I had Captcha enabled within Shopify for my submission pages for the past couple months, these last three days I couldn’t log into my store because of Captcha even though the Captcha wouldn’t show up..just the same error of having an unsupported browser. Captcha being enabled was fine until the unsupported browser error. Without it, my site gets a lot of spam emails via my contact form.

I’m at a loss why only the past 3 days Chrome isn’t considered supported by Shopify even with the latest update..

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The exact same thing happened to me! I dont quite know how but i managed to do a chat with a representative and they did nothing about it. They kept telling me to go into Icognito mode which didnt even help anyway. Im having this same exact issue on both Chrome and Firefox. I noticed it on Monday Oct19th. and its still happening.

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Same here. Can’t figure it out.

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I am having the same exact issue. I’ve cleared out my cache as suggested and still I get the unsupported browser error.

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I am having the same problem as well. It is getting to be a bit frustrating.

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6

Same problem here. Starting to lose patience with Shopify.

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Nice to see that help is quick arriving.

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any updates? Can’t figure it out with any browser and it’s driving me nuts.

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I’m not convinced anyone is listening.

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I downloaded Mac os Catalina and it seems promising so far, will keep you updated! Spent 5 hours last night trying to make this work

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Me too. I’m getting the message to go to play store for android and install a browser. Trying to resolve the issue since December …

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If anyone has solved this issue, I’m still dealing with it at this point in time. I’ve uninstalled google chrome, downloaded the Google Chrome Beta, tried pretty much everything and yet it still tells me that I’m not on the latest version of google chrome, which surprises me, because I can’t believe that shopify set it up so that it would let us know that, that’s more effort than they usually put into helping anyone.

1 Like