All Payouts in Pending Status for Months

Accounting & Taxes

Topic summary

Main issue: Multiple merchants report Shopify payouts stuck (pending or on hold), causing cash-flow strain. The original poster’s payouts were pending for months (since Feb 2024) with no alerts, despite correct bank details and repeated attempts to reach support.

Key developments:

  • After ~7 hours to reach live chat, OP was told payouts were held because two‑factor authentication (2FA) was not enabled. Once 2FA was enabled, payout dates appeared. OP alleges Shopify failed to disclose 2FA as a requirement and requests escalation, transparency, and compensation.
  • Another merchant reports payouts “on hold” pending account verification, with no emails received despite tickets opened. A third user says they have the same issue.

Shopify staff responses:

  • Community forum cannot access account-specific data; merchants must use the Help Center. If payouts are “on hold,” submit requested verification and await review; if “pending,” contact support for investigation.
  • Staff asked for ticket numbers and advised following up via live support and replying to the latest support email thread; stated escalations are in progress.

Status: Partially progressing for OP (payout dates now visible post-2FA). Other cases remain unresolved. Open questions include notification gaps, whether 2FA is a strict prerequisite, timelines for release, and points of legal contact.

Summarized with AI on December 27. AI used: gpt-5.
3

Hi, @ymhc_foundation and @Joseph_Ahn1 . Thanks for reaching out about this here! While we can’t see details about your specific accounts here over the Shopify Community, we can share general information to help you out. That being said, it sounds like you are experiencing slightly different issues based on what you’ve both described.

@ymhc_foundation , in your situation it sounds like your payouts are in a pending state, but your payouts are not “on hold”. In this case you will need to speak with our support team through the Help Center here. We can’t see any details about this in the Shopify Community, but we can review this with you in more detail if you contact us through the Help Center. I’ve just tested it on my end and you shouldn’t be having any trouble getting through to support. If you are, please let us know and we can help walk you through it.

@Joseph_Ahn1 , in your situation it sounds like you were notified that your payouts are on hold and we need to verify your information. Shopify Payments account holds can happen for a number of reasons, including standard reviews. You can find more information in this guide on account holds. This is also outlined in the Shopify Payments Terms of Service. If anything is required on your end to resolve the hold you will be notified over email, like you mentioned. Going forward you’ll need to submit the requested information and wait for the team working on your account to complete their review. They will get back to you as soon as they can.