all products got declined on merchant center since 500 error yesterday

Shopify Discussion

Topic summary

  • Issue: After a 500 (server) error yesterday, a merchant reports all products were declined and desynced in Google Merchant Center, seeking a fix.

  • Proposed action: Manually resync the product feed via Shopify’s Google Channel by going to Shopify admin > Google Channel, checking for any error messages, and following prompts to refresh the product feed to restore synchronization.

  • Status: No confirmation that the resync resolved the problem; the thread remains open with the suggested troubleshooting steps as the current guidance.

Summarized with AI on December 16. AI used: gpt-5.
1

Hello, as tittle says since the server errors from yesterday all my products got desyncred on Merchant center, how could we fix this?

2

To fix the desynchronization of your products in Merchant Center after the server errors, try manually resyncing your product feed from Shopify to Google Merchant Center. You can do this by going to the Google Channel in your Shopify admin, checking for any error messages, and then following the prompts to refresh your product feed to ensure everything is correctly synced again.