Can someone please help me with this issue? I’ve had a support ticket in for a week and I still haven’t gotten any resolution. This happened to my current POS smart grid and it happens to any new ones I create. It seems as if the smart grid isn’t even accessing my products. I’m becoming increasingly frustrated with this. Thank you for any and all suggestions.
We are having the same issue with our smart grid. Also with no help from Shopify. Is a resolution available?
Hi Iwinly. I’ve been waiting over a week for a resolution to this. It has been an “escalated” ticket since early last week. I get no indication that anyone is working on it. If I don’t make an effort to check, I get no correspondence regarding the status of the ticket. I’ve “chatted” with several people who say they are keeping track of it. Still nothing.