Storewide sale prices and several product details unexpectedly reverted: discounted items returned to original pricing, product names reverted to internal system versions, and some descriptions disappeared. Manual fixes appear to be overwritten again.
Proposed causes center on automated changes: a potential sync from an external system (e.g., product management app, ERP, or POS connector). ERP = enterprise resource planning; POS = point of sale. The poster states there are no third‑party integrations and no staff edits.
An alternative explanation is that a timed sale end date was set, which could account for prices reverting but not for name/description changes.
Current status: unresolved. No definitive root cause identified; issue continues to occur.
Key next checks suggested in-thread:
Open questions: What process is triggering ongoing content reversion if no third-party tools are involved?
Hi there!
Today, all our products on “sale” reverted back to the original price. My team and I didn’t do this. We had set a sale and compare price over a week ago.
Additionally, product names have changed back to how we entered them in our system but we had changed this view on the website.
We are very stuck and need help urgently please!
Things don’t change without something triggering it, so there are a few things to be looking at. If it was a single item that had changed I’d think a staff member was part of that. Since it’s not a single item, and you’re suggesting content has also reverted it makes me assume you’ve got some product management app, an ERP, third party POS connector - or something - in place. Do you have something that syncs data from another system?
That’s what I would look into first, along with any app you have installed that can modify products.
Hello @frankiemcleod ,
There is already a good answer in this thread - do you use any 3rd party solutions to manage product information and prices?
Regards,
Anastasia
Hi Jason!
Thank you for replying to me.
No we don’t have a third party in place.
Many product descriptions have also been taken out of the website and names have changed… it’s very bizzare!
A staff member hasn’t done it either. We are trying to manually change it all back, but again a few things keep changing.
Thank you for your help,
Frankie
Hi Anastasia,
No we don’t have any third party involvement.
It’s really weird.. and not tot mention stressful!
Thank you,
Frankie
Hello @frankiemcleod ,
So the last option is that there was set a limit (final date) for sale prices. This can explain prices, but not the product names. No other ideas.
Regards,
Anastasia