Hello, Is there a way to allow customers to delete (disable) their store accounts? I’m facing an issue where the Apple App Review is asking me to provide a feature for account deletion since they are able to register (via webview). Is there a api endpoint for allowing a customer to delete their …

Hi @lwj2122 , Basically, in Shopify customers can’t delete their own accounts like close accounts or something similar. But at the same time you can delete the customer from backend sections, by following these steps: From your Shopify admin, go to Customers. Click the name of the customer w…

I have spoken with Shopify and they informed me there is not a way to enable this option in the settings and opened a ticket to have a IT Person look into it. Apple has just updated this requirement as of June 30 2022 and I have even shared the link from apple regarding this. ( https://developer.appl…

@ChrisFlex Thanks for posting. It seems odd that we don’t get a simple delete endpoint for customers. Curious to know why that isn’t available :thinking: Hope we can get an answer / solution soon~ Thanks again!

I found a solution after researching a few large companies. Gymshark has a button in the app that directs the customer to a page on the website to delete. This is how they do it on their app and fits the guidelines Apple wants. Just create a page in Shopify (Reference it like Account deletion or Del…

Chris, This is quite similar to our approach at the moment; basically a button to send a delete request email to the merchant. I’ll let you know if it gets passed.

Did you get past review? I’m just sorting this out and I’m having trouble deleting accounts that have orders attached. I’m using the api and it’s saying unprocessable entity (422). Customer (shopify.dev) How can we comply with Apple regulations when customers already have orders?

This issue has become more frequent, especially with new data regulations GDPR in Europe, PDPL example in Saudi Arabia and others. We have made an app to address this issue and be compliant with different regulations attached, you can check it : https://apps.shopify.com/bayanatify Hope this will h…

Hello, It’s a straighforward process, you need to install the app, adjust the settings and click activate button. Once done you’ll see the button in the account page of your store. If you have more questions, you can reach out to the support team

Allow customers to delete (disable) their account

Technical Q&A

ChrisFlex August 1, 2022, 1:49pm 3

I am run-in into the same issue and Shopify is looking into it for me. Apple requires this now as of June 30 2022. It seems like a simple fix and something Shopify will hopeful resolve.

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Allow customers to delete (disable) their account

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