Allow for more saved addresses in the checkout

Technical Q&A

Topic summary

Shopify’s checkout currently displays only the 5 most recently used saved addresses, even when customers have many more stored in the backend. This limitation causes significant issues for businesses with customers who regularly ship to multiple locations (10-25+ addresses).

Core Problem:

  • Customers cannot see all their saved addresses in the checkout dropdown
  • This forces manual re-entry of existing addresses, creating duplicates
  • Particularly affects B2B customers, gift buyers, and organizations with multiple delivery locations

Shopify’s Position:

  • The 5-address limit was implemented in 2019 to improve checkout load times and user experience
  • No current workaround or timeline for changes
  • Staff member Imogen has escalated feedback to the Product/Development team multiple times

Community Suggestions:

  • Increase the cap to 10-25 addresses
  • Add a “show more” toggle button
  • Implement a search/filter function to dynamically find addresses

Status: Unresolved and ongoing. Multiple merchants have reported this issue over nearly a year with no solution announced. The checkout.liquid customization workaround is being phased out with new checkout UI extensions, leaving no alternative approach.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
4

Hey again, @lyasick .

Happy to pass your feedback along to the team! Feedback like this helps us improve our products! If you have any additional feedback for us that you’d like to provide, we’d be happy to pass that along to the appropriate folks!

I’m also happy to chat with you here about your business if you like! If you have any questions you’d like to ask, feel free to follow up with me here and let me know.