Am I impersonating someone if I don't use my real name on Google?

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Topic summary

A merchant contests an impersonation finding after losing account management rights, explaining they use a pseudonym on a Google account for privacy and believe this does not violate Section 7 of Shopify’s Acceptable Use Policy (AUP).

Policy context: Section 7 prohibits malicious or deceptive practices. Using a pseudonym is not inherently impersonation, but could be restricted if deemed deceptive.

Guidance provided:

  • Review the AUP to ensure all practices align with the rules.
  • Contact Shopify Support to explain the pseudonym is for privacy, not deception, and request a reevaluation of the account status.
  • Proactively demonstrate commitment to compliance to improve the chance of reinstatement.

Current status and next steps: No resolution yet. The merchant is advised to engage Support with a clear, detailed explanation and seek reconsideration. Key open question: whether Shopify’s determination was based on evidence of deception beyond the pseudonym itself.

Summarized with AI on December 13. AI used: gpt-5.
1

Hello Shopify. I would like to know how you conclude that I am impersonating someone else. I have not violated Section 7 of Shopify’s Acceptable Use Policy in any way as I do not use my real name on google accounts for more privacy and therefore I would like to ask you to reconsider your decision and give me back the rights to manage my account. Thank you. Waiting for your reply.

2

Hi @RaduCaptari

Using a pseudonym on your Google account for privacy reasons doesn’t inherently constitute impersonation. However, Shopify’s Acceptable Use Policy Section 7 prohibits “malicious and deceptive practices,” which include deceptive activities. Shopify

If Shopify has determined that your use of a pseudonym is deceptive or violates their policies, it could lead to account restrictions. To address this issue:

  1. Review Shopify’s Acceptable Use Policy: Ensure your practices align with their guidelines. Shopify
  2. Contact Shopify Support: Provide a clear explanation of your situation, emphasizing that your use of a pseudonym is for privacy and not intended to deceive. Request a reevaluation of your account status.

By proactively engaging with Shopify and demonstrating your commitment to compliance, you increase the likelihood of a favorable resolution.

If you have other questions, I will also answer them.

Best regards,

Daisy