Amazon MCF + Subscriptions = Incompatible?

Shopify Discussion
1

Hi all —

It’s come to our attention that orders using Amazon MCF may no longer be compatible with stores using popular subscription apps on Shopify.

Here’s the issue:

  • If you use Amazon to fulfill your Shopify orders the Shipping Method title must match a method acceptable by Amazon. Most commonly this is “Standard”. The now defunct Shopify integration and all existing apps that now handle MCF orders require this as well
  • The “2.0” version of all Shopify subscription apps (Bold, Recharge) use the ‘lowest cost method’ when the order is created, overriding any shipping method names. So these orders are all processed with a shipping method titled “Subscription Shipping”
  • Because of this, orders will not sync to Amazon and can not be fulfilled unless manually entered (The orders can not be edited, either)

We have found where some apps may have an override capability but it still doesn’t stop new subscriptions from processing incorrectly.

We have tried changing the language files etc. for this with no success.

Is anyone else having this issue, have you found a workaround or does anyone else have any thoughts to share?

From what we’ve been told by Shopify and various app support teams there is no way to change this issue for now.

Thanks in advance for any help!

2

If you haven’t already, try contacting the apps to see if they can change the name of the shipping method, since their app is generating the order I would assume they have control over that. The ideal outcome would be them allowing you to set the name of the shipping methods for your store.

I hope that works, if not I don’t know of a way, since you cannot change the shipping method name via API after an order is placed (I’ve tried this).

3

@daybreak_growth

We at Loop Subscriptions provide this functionality, where you can create your custom subscription specific delivery profiles and setup a custom name for the same.

Reach out to us at support.loopwork.co for more information and support.

Thanks

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