Amazon orders not syncing to Shopify via Marketplace Connect (suddenly stopped)

Shopify Apps
1

Hi everyone,

I’m currently using the Shopify Marketplace Connect app to sync my Amazon orders into Shopify.

Up until today, everything was working perfectly. Amazon orders were automatically pushed into Shopify and visible there without any issues.

However, starting today, the sync has completely stopped:

  • No new Amazon orders are being imported into Shopify

  • I haven’t changed any settings

  • There are no obvious errors showing

What’s confusing is that on another Shopify store of mine, everything is still working fine with the exact same setup.

So I’m wondering:

  • Is anyone else experiencing this issue right now?

  • Could this be a temporary outage or bug?

  • Are there any quick fixes or things I should check first?

I’d really appreciate any help or insights!

Thanks in advance :folded_hands:

1 Like
2

Its look like app issues, you are using..

3

any suggestions here?

4

Hi,

Joy V here from Shopify Marketplace Connect support. This is a known issue that has already been reported to our developers and is currently under investigation.

Please feel free to contact us directly at marketplace-connect@shopify.com, and we will be happy to keep you updated as soon as a fix has been fully implemented.

1 Like
5

Hey :waving_hand:

I’ve seen this happen before with Shopify Marketplace Connect syncing with Amazon — usually nothing you did.

Since your other store is working, it’s likely just a store-specific sync issue.

Try:

  • Reconnecting the app

  • Checking order import settings

  • Looking at the app logs

If everything looks fine, it’s probably a temporary delay — I’ve seen orders come through later once it resets.

1 Like
6

Hi Philip4,

Orders should now be synced successfully to the app and be imported into Shopify.

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