Best way I’ve found to get tracking information out of Shopify is an app called Matrixify (formerly Excelify, had to change their name for obvious reasons). I’ve used that app for a little over a year now to import our marketplace orders from other channels, and to get tracking info out to send ASNs. Got tracking numbers out of Shopify and imported into Amazon for our open orders when the connector broke.
Topic summary
Starting July 5th, Shopify’s Amazon sales channel stopped transmitting fulfillment and tracking information back to Amazon, affecting hundreds of sellers with thousands of orders.
Core Issues:
- Fulfilled orders in Shopify not updating to Amazon as shipped
- Tracking numbers not syncing, causing late shipment penalties
- New inventory listings failing to publish to Amazon
- Inventory quantity syncs also affected, creating overselling risks
Impact on Sellers:
- Late Shipment Rate (LSR) violations reaching 27%+ despite on-time shipping
- Risk of account suspension and deactivation threats
- Dramatic sales drops (up to 95% reported)
- Manual workarounds requiring hours daily to copy/paste tracking data
Root Cause:
- Amazon reportedly changed API requirements in February; Shopify failed to update
- Both companies blaming each other when contacted for support
- Shopify provided no timeline for fixes, suggesting paid third-party apps instead
Temporary Solutions Used:
- Manual tracking entry via Amazon’s bulk upload spreadsheet
- Shipping directly through Amazon to keep data on one platform
- Using apps like Matrixify to export tracking data
Resolution:
- Issue fixed after approximately one week (mid-July)
- However, LSR damage persists as Amazon refuses to adjust metrics retroactively
Future Concern:
Shopify announced discontinuation of the Amazon sales channel effective September 20-27, 2021, requiring migration to paid partner apps ($600-800/year). Sellers exploring alternatives like Amazon Integration Plus ($20/month), Sellbright, and other multi-channel solutions.
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