Amazon sales channel stopped sending shipping info back to Amazon

Shopify Discussion

Topic summary

Starting July 5th, Shopifyā€™s Amazon sales channel stopped transmitting fulfillment and tracking information back to Amazon, affecting hundreds of sellers with thousands of orders.

Core Issues:

  • Fulfilled orders in Shopify not updating to Amazon as shipped
  • Tracking numbers not syncing, causing late shipment penalties
  • New inventory listings failing to publish to Amazon
  • Inventory quantity syncs also affected, creating overselling risks

Impact on Sellers:

  • Late Shipment Rate (LSR) violations reaching 27%+ despite on-time shipping
  • Risk of account suspension and deactivation threats
  • Dramatic sales drops (up to 95% reported)
  • Manual workarounds requiring hours daily to copy/paste tracking data

Root Cause:

  • Amazon reportedly changed API requirements in February; Shopify failed to update
  • Both companies blaming each other when contacted for support
  • Shopify provided no timeline for fixes, suggesting paid third-party apps instead

Temporary Solutions Used:

  • Manual tracking entry via Amazonā€™s bulk upload spreadsheet
  • Shipping directly through Amazon to keep data on one platform
  • Using apps like Matrixify to export tracking data

Resolution:

  • Issue fixed after approximately one week (mid-July)
  • However, LSR damage persists as Amazon refuses to adjust metrics retroactively

Future Concern:
Shopify announced discontinuation of the Amazon sales channel effective September 20-27, 2021, requiring migration to paid partner apps ($600-800/year). Sellers exploring alternatives like Amazon Integration Plus ($20/month), Sellbright, and other multi-channel solutions.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
41

Amazons shipping platform is TERRIBLE. Its still easier for me to copy and paste from SHopify than struggle through Amazon shipping.

42

Iā€™m having the same issue since Monday July 5, when I fulfull Amazon orders in Shopify tracking isnā€™t posted to Amazon. It took us a few days to notice that the Amazon orders werenā€™t getting shipments confirmed by shopify, so now our Amazon account is in warning risk of deactivation due to late shipments (even though the shipments went out on time).

I also just noticed that my inventory counts donā€™t seem to be properly syncing to Amazon from Shopify anymore.

I talked with Shopify support on Friday July 9 and they acknowledged there was a problem but havenā€™t given me any sort of ETA for a fix.

For this to go on for a full week without a fix is complelely unacceptable.

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43

So a $186B market cap company is seriously saying it doesnā€™t have the resources to keep up a basic API integration with Amazon that it sells as a core feature of its platform?

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44

As someone mentioned earlier, you might want to cross check inventory in Shopify and Amazon if you are using Shopify to manage inventory. The issue with tracking info not being sent over was the initial problem that I discovered, which is annoying but can be tediously worked around. After digging more, I discovered inventory changes arenā€™t being synced to Amazon either. The fact that inventory is not syncing properly is a MUCH bigger deal as it puts us at huge risk of overselling product that we donā€™t have and I canā€™t think of a good workaround other than disconnecting Amazon and dividing up our inventory between the two plaforms. What an utter cluster. I can only say at least this didnā€™t happen around the holidays.

I highly encourage anyone having issues to reach out to shopify support and reference this thread. Clearly they need some pressure to get this resolved and to treat it seriously.

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45

We are having the same problem and are outraged with Shopify over this

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46

Shopidy makes about a 100% markup on labels purchased through them. If people are processing through Amazon I cant imagine they would be putting every effort into this.

Im betting this is some sort of contractual agreement issue between Shopify and Amazon because Amazon loses all those labels. I see no upside for Amazon to allow a Shopify integration unless Shopify is paying for it.

Amazon prob lost $50k in label profit just from me alone last year by letting mt labels go through Shopify.

47

Same!

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48

Same problem here. No change as of this morning. One week in with this. Support didnā€™t have any answer for me but emailed suggesting I look at app integrations. Didnā€™t care for that.

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49

The way to get Shopify to fix this issue is to inform Wall Street. If the stock price starts to reflect the fact Shopify is no longer integrated with Amazon, it will get fixed. Currently Shopify does not have a product to sell. It is broken and there is no sense of urgency to fix it. Weā€™re still getting charged all our fees right on time though. Iā€™ve spoken, chatted, and emailed over a dozen Shopify gurus and no fix, no timeline, no update, nothing. Sellers will be punished by Amazon and businesses damaged severely as this continues. With thousands of product on Amazon, there is no way to manually update new inventory as it is received, update sold inventory to prevent overselling, and spend hours each day updating tracking manually.

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50

Anyone here familiar with ShipStation? Do you know if it handles keeping inventory synchronized across sales channels?

At this point I no longer trust shopify to handle multi-channel fulfillment and inventory synchronization and am considering switching to an alternate platform for that.

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51

Seeing the same issue. Need to do some digging to see if weā€™re having the inventory synching issue as well.

I just received an invite for early access to two Amazon channel apps from Shopify. Turns out they are third party apps and require payment for more than 50 Amazon merchant fulfilled orders/month. Shopify support said that the built-in Amazon channel is basically going away, and it appears now we will have to pay for that functionality. Where was the warning about this? Like others on the thread, we get Amazon orders every day, and to just cut the channel off with no warning is unacceptable.

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52

That was my first thought, did an export, and nope, no tracking info included. Seems like that should be a standard export column! Couldnā€™t find anything in the reports section either. Your method of just doing it while printing labels seems to be the easiest/quickest method so far.

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53

At this point I am deep in the weeds of migrating all of my fulfillment and inventory management off of Shopify and onto ShipStation.

I canā€™t run a multi-channel ecommerce business on a platform that I cannot trust, and Shopify has 100% demonstrated that they cannot be trusted to provide a stable cross-channel fulfillment platform. Iā€™m pleased with ShipStation so far, but migration is going to be a lot of work.

Iā€™m sure ShipStation will appreaciate all of the shipping label revenue Iā€™m about to reallocate to them from Shopify.

54

Ooof, thatā€™s what I was trying to avoid, but it may end up coming to that. Shopify used to have multi-channel nailed and it was one of the features that made it such an appealing platform to base our operation on (we run a small brick and mortar too), but their multi-channel offering has gone the wrong direction the past few years. Too much focus on useless projects like ā€œShopā€ that were funded by starting to overcharge for their bread and butter.

55

Best way Iā€™ve found to get tracking information out of Shopify is an app called Matrixify (formerly Excelify, had to change their name for obvious reasons). Iā€™ve used that app for a little over a year now to import our marketplace orders from other channels, and to get tracking info out to send ASNs. Got tracking numbers out of Shopify and imported into Amazon for our open orders when the connector broke.

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56

here is what i was told todayā€¦feel like a can that got kicked down the road..

Thank you. So it looks like our technical team has been actively looking into this issue, and have deployed an update yesterday. It should begin to update and sync soon, however we are still monitoring this to confirm a full resolution/fix

57

Walmartā€™s dashboard may be the worst design ever but at least their support is quick with replying and are aware of their issues. :wink:

Had an order suddenly reappear on my dashboard to be shipped when it was sent days ago AND the Shopify tracking was sent (because now I look all day long!)

"I understand your concern is regarding the order dashboard. i would like to tell you that this id a known issue and our internal team has worked diligently to resolve the order dashboard issue. We are happy to let you know that they have identified the root cause and are working on a permanent fix. In the meantime, they will be running syncs every few hours to make sure the order dashboard is working correctly. Please make sure you are refreshing your dashboard, so the most current sync is available.

We know that this has been frustrating and again, appreciate how patient and understanding you have been through this time. Please feel free to reach back out with any additional questions or concerns."

58

Walmartā€™s dashboard may be the worst design ever but at least their support is quick with replying and are aware of their issues.

Letā€™s be real, the support for the Walmart sales channel is the same if not worse. Yes, they do acknowledge issues and respond but nothing is ever resolved.

You basically have:

  1. Acknowledge the issue and do nothing about it

or

  1. Ignore the issue and do nothing about it
59

At least it is fixed now and tracking is loading into amazon

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60

Its fixed

Halleluiah!!!

I donā€™t use them to track inventory since we are the manufacturer. I sincerely hope those of you using it for that are resolved as well.

Pretty disappointing that I had to learn its fixed through another seller via this discussion and not from SHopify.

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