Android App Bug: Order Navigation Resets After ~4 Swipes

Topic summary

A reproducible bug in the Shopify Android app prevents continuous order navigation via horizontal swipe gestures.

Core Issue:

  • After swiping through approximately 4-5 orders in the Order Detail View, the app forcibly resets to the initial order (index 0)
  • Some instances show brief loading delays, UI error flashes, screen stuttering, or temporary freezing before the reset

Reproduction Steps:

  1. Open Orders section in Shopify Android app
  2. Tap any order to enter detail view
  3. Swipe left/right to navigate between orders
  4. After 4-5 swipes, view snaps back to original order

Business Impact:

  • Disrupts daily order processing workflows for staff who depend on quick swipe navigation

Additional Report:
A second user confirms similar navigation issues occurring on 3 iPads, including orders opening incorrectly (e.g., selecting order #123 opens #124 instead). Customer support attributed the problem to device issues.

Status: The original poster is seeking confirmation whether this is a known issue and if a fix is planned. Device specifications and app version details were requested but not provided.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.

Technical Description:

We’re encountering a reproducible navigation bug in the Shopify Android mobile app related to the order detail view.

Issue Summary:

When viewing an order in the Shopify Android app, we use the horizontal swipe gesture (left/right) to navigate between orders. However, after swiping through approximately 4 or 5 orders, the app forcibly resets the view back to the initial order (index 0), instead of continuing the sequence. In some cases, this is accompanied by a brief loading delay or a UI error flash.

Steps to Reproduce:

  1. Open Shopify Android app.
  2. Navigate to Orders.
  3. Tap on any order to enter the Order Detail View.
  4. Swipe horizontally (left or right) to move between orders.
  5. After 4–5 successful swipes, the view snaps back to the original order.
  6. Attempting to swipe beyond this point may throw a visual glitch or UI error.

Expected Behavior:

  • Continuous navigation through all available orders via swipe gestures without interruption.

Observed Behavior:

  • Navigation is limited to a fixed number of swipe transitions (~4–5), after which:
    • The order detail screen resets to the first viewed order.
    • In some instances, the screen stutters, errors are briefly shown, or the UI freezes before resetting.

Impact:

  • This is affecting day-to-day order processing and is interrupting workflow for staff who rely on quick order navigation through swipes.

Please advise on whether this is a known issue and if a patch or update is in progress

Technical Description:

We’re encountering a reproducible navigation bug in the Shopify Android mobile app related to the order detail view.

Issue Summary:

When viewing an order in the Shopify Android app, we use the horizontal swipe gesture (left/right) to navigate between orders. However, after swiping through approximately 4 or 5 orders, the app forcibly resets the view back to the initial order (index 0), instead of continuing the sequence. In some cases, this is accompanied by a brief loading delay or a UI error flash.

Steps to Reproduce:

  1. Open Shopify Android app.
  2. Navigate to Orders.
  3. Tap on any order to enter the Order Detail View.
  4. Swipe horizontally (left or right) to move between orders.
  5. After 4–5 successful swipes, the view snaps back to the original order.
  6. Attempting to swipe beyond this point may throw a visual glitch or UI error.

Expected Behavior:

  • Continuous navigation through all available orders via swipe gestures without interruption.

Observed Behavior:

  • Navigation is limited to a fixed number of swipe transitions (~4–5), after which:
    • The order detail screen resets to the first viewed order.
    • In some instances, the screen stutters, errors are briefly shown, or the UI freezes before resetting.

Device Info:

  • OS: Android [Insert Version]
  • Device: [Insert Device Model]
  • Shopify App Version: [Insert App Version if known]

Impact:

  • This is affecting day-to-day order processing and is interrupting workflow for staff who rely on quick order navigation through swipes.

Please advise on whether this is a known issue and if a patch or update is in progress.

2 Likes

Same here! Happening in 3 different ipads. Also, when clicking an specific order, for example #123, the app goes to another one, like #124. Customer support says it’s our ipads fault :frowning: