Announcement bar not showing in IOS

Technical Q&A

Topic summary

A Shopify theme user reports that their announcement bar displays as a white block without text on iPhone, while appearing correctly in mobile preview.

Current Status:

  • Issue is specific to iPhone devices
  • Mobile preview shows the announcement bar functioning properly
  • Store link has been shared for troubleshooting (password-protected development store)

Suggested Troubleshooting:

  • One respondent suggests this could be a screen size compatibility issue
  • Recommendation to test on additional devices and review theme settings
  • Another user has requested store access to investigate further

The discussion remains open with community members attempting to diagnose the iOS-specific display problem.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi,

My announcement bar shows up as a white block on my iphone without the text but it shows up correctly with the text on the mobile preview. If anyone could help it would be greatly appreciated.

2 Likes
2

if it’s displaying well on other device and not iphone that could probably be a screen size issues but it should be visible still. maybe you try with another device or check your themes settings

3

Hi @jamilax23

Could you share your store link so we can check?

4

https://bt0sk4-a1.myshopify.com pw: theock