Announcement bar on mobile not showing numbers

Store Design
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Topic summary

Announcement bar phone numbers not visible on some devices. Desktop shows correctly; initial concern was mobile visibility using the Habitat theme.

Actions and checks:

  • Store URL shared for review. Helper tested and reported the announcement bar working on mobile, sharing a screenshot.
  • Reporter confirmed desktop and phone now appear fine, but on iPad the bar looks blank until touched, when the number appears in red.
  • Helper retested on an iPad Air and could not reproduce the issue; no red-on-touch behavior observed, with a confirming screenshot.

Current status:

  • Issue appears intermittent and device-specific (not reproduced by the helper). No concrete fix or changes were identified in the thread.
  • No configuration or code adjustments were proposed or applied.

Notes:

  • Multiple screenshots are central to the discussion, illustrating differing behaviors across devices.
  • The discussion remains open/uncertain regarding the iPad-specific display quirk; no final resolution or next steps documented.
Summarized with AI on January 11. AI used: gpt-5.
1

Hi there,

We are using the Habitat theme. The announcement bar on the desktop version is displaying correctly. However, on the mobile version the phone numbers are not visible. Any help with this would be appreciated. Here is an image of the desktop version working correctly:

LizLVRV123_0-1702225604737.png
LizLVRV123_0-1702225604737.png1447×835 167 KB

Thank you,

Liz.

2

Hi @LizLVRV123 ,
This is Theodore from PageFly - Shopify Page Builder App.

Can you give me URL store link?

I’ll be so happy if my suggestion can help to solve your problem. If you have any further questions, please feel free to tell me.
Best regards,
Theodore | PageFly

3

Hi Theodore,

Thank you. It is https://www.biofaireland.ie/

Kind Regards,

Liz.

4

This is my side working well

Screenshot_20231211-000255.png
Screenshot_20231211-000255.png720×1600 128 KB

1 Like
5

Hi Theodor,

It is working okay on the desktop and on the phone. On the ipad it is blank but when you touch it the number is coming up in red! Very strange, but it is fine i guess!

Thank you very much for your help, it is much appreciated :slightly_smiling_face:

Kind Regards,

Liz.

6

This is my ipad (Ipad Air) it working well and when I touch I do not see number has color red

IMG_0027.png
IMG_0027.png1640×2360 312 KB