Another why is my discount box not showing ?

Technical Q&A

Topic summary

A user reports that discount code input boxes are not appearing at checkout, though they do show on the cart page. The store has over 90 active discount codes.

Key observation: The discount box only appears when the user is logged in, suggesting a potential authentication or session-related issue.

Discount configuration details:

  • Type: Free shipping codes
  • Settings: Active, combines with other discounts, no usage limits, applies to all customers/countries/products, no minimum purchase requirement

Current status: The issue remains unresolved with no responses or solutions provided yet. The problem appears to affect guest/non-logged-in users specifically.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

My discount box is not showing, it shows in the cart page, but not at the checkout.
There are more then 90 discountcodes active.

Why ?

The discount box seems to appear when i am logged in.
However i have several codes with the following details:

Type and method- Free shipping

  • Code

Details- For Online Store

  • Free shipping on all products
  • For all countries
  • No minimum purchase requirement
  • All customers
  • No usage limits
  • Combines with product and order discounts
  • Active from today

https://www.kadopapier.net

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