Any clue as to why this discount code wont work?

Trying to set an offer whereby a customer gets a free £10 giftcard with their next order.They need to purchase minimum of 1 item and enter the code FREEGIFTCARD to get the free giftcard,its a Christmas offer we’re offering our loyal customers.

I’ve tried it on a few test orders and all I get is FREEGIFTCARD discount code isn’t valid for the items in your cart.

Any thoughts?Below are the terms I set.

FREEGIFTCARD

SuccessActive

TYPE AND METHOD

  • Buy X get Y
  • Code

DETAILS

  • Available on 2 sales channels

  • Buy 1 item
    Get 1 item free

  • All customers

  • Limit of 1 use, one per customer

  • Can’t combine with other discounts

  • Active from Dec 1

Hi, @Stacey071

Thanks for posting to the Shopify Community!

First off, I love this offer. It’s a great way to get new customers! I suspect the reason it isn’t working is the customer will actually need to add the gift card to their cart in order for it to apply. Applying the code doesn’t add the free product, it must be there all ready to work. Kindly test this and let me know how it goes.

In the meantime, I’d love to learn about how you are marketing the offer. We have a great video on how you can use discounts to increase your sales here.

Also, consider running paid ads to reach a new target audience! To make the most out of your ads, check out our free course on Facebook Ads here.