For our company, we handle wholesale orders by entering them manually. For some of our customers, we send them their invoice, and they then send back what they will be actually paying. Ex - amazon says its parts were shorted and doesnt send the full amount that was on the invoice we sent out. Is it possible to make those changes to the invoice? It seems like we should be able to make the changes, but i havent found a solution anywhere. Its confusing to understand why we cannot make changes to our orders when it comes after we sent the invoice but have no control over what they discount from the actual order.
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